Handmade Hippo Privacy Policy

Our contact details

Name: Handmade Hippo
Address: The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY. England
E-mail: handmadehippocrafts@gmail.com

The type of personal information we collect

We currently collect and process the following information:

  • Personal information: Name, contact details, address information, payment details.
  • Information about your web browser, IP address, time zone, and some of the cookies installed on your device.
  • The individual web pages or products that you view on our site, what websites or search terms referred you to the site and information on how you interact with our site.
  • Handmade Hippo is run by WordPress and WooCommerce. When you visit the shop, automatically collect certain information about your device. As you browse our website, we collect information on your journey through our site.

How we collect your personal information and why we have it:

We collect your personal information when you are ordering from our website. This information is collected for fulfilling orders: postage, taking payments, contacting customers directly (via email) regarding your order and mailing list if box is ticked. Screening orders for potential fraud.

We will collect personal information from customers indirectly if goods are purchased from the site as a gift as the recipient’s address will be shared under shipping address.

Information will not be shared unless for the GDPR rules. As site is managed/hosted by WordPress and WooCommerce they will collect their own information (WooCommerce and WordPress Privacy Policy). We also use Google Analytics to help understand how customers use the Site – how Google uses Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on handmadehippocrafts@gmail.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

Storing your personal information

Your information is securely stored and your order information will be retained for records unless we are asked to delete this information. At this point, all information will be manually deleted from our system.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at handmadehippocrafts@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email at handmadehippocrafts@gmail.com